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Services

Palisades Village proudly offers an array of five-star services to ensure every visit is a wonderful one. If you need any assistance, please visit Caruso Concierge in The Lobby or call us at 310.525.1380.

Services Listing

5-STAR CONCIERGE

Guests of Palisades Village have access to our award-winning Concierge Services. Our Concierge team is available to assist with any task. This complimentary resource offers guests the ultimate convenience, from gifting and shopping assistance to travel and meal reservations, as well as one-of-a-kind event planning.

PREMIUM GIFT BOXES

You’ve found the perfect present, now wrap it with love with our premium Gift Boxes, available at Caruso Concierge in two ready-to-gift sizes (medium: $8 and large: $10). Each comes with a card & envelope, tissue paper, and your choice of a red or silver ribbon.

PORTER SERVICE, PACKAGE ASSISTANCE AND HANDS-FREE SHOPPING

Our porters are happy to help take the weight off through hands-free shopping. They can retrieve guests’ shopping bags and either place them in their vehicle or securely store them for later pickup.

RESTAURANT AND TRAVEL RESERVATIONS

Our Caruso Concierge can secure dining reservations for meals at Palisades Village or elsewhere in the city, as well as arrange transportation and plan guest vacations.

ASSISTANCE WITH CONCERT, EVENT, THEME PARK AND ATTRACTION TICKETS

Our Caruso Concierge has access to many of the most popular concert and event venues as well as theme parks, attractions and tours across Southern California. We do our best to help guests reserve tickets to upcoming shows, can’t-miss attractions and so much more. For theme parks, attractions and tours, please visit the website linked here.

POSTAGE, MAIL, SHIPPING AND DELIVERY ASSISTANCE

Our Caruso Concierge is available to arrange various shipping and courier services.

GIFT-WRAPPING, SHOPPING AND REGISTRY ASSISTANCE

Our Caruso Concierge will gladly coordinate personal shopping and registry assistance for our guests year-round. We also offer gift-wrapping.

STUDIO SERVICES ASSISTANCE

Our Caruso Concierge works with our wide network of retailers to expertly curate styling options for film, television and print. We also arrange for on-property pickup of the merchandise as well as porter assistance.

CUSTOMIZED EVENT PLANNING

Our team will work with guests to sort out details and create an unforgettable moment for everything from a birthday party or marriage proposal to a parkside picnic.

WHEELCHAIR, UMBRELLA, AND CELL PHONE CHARGER RENTALS

Caruso Concierge provides complimentary wheelchair, umbrella and cell phone charger (ages 18+) rentals. To arrange, please visit the Caruso Concierge desk with a valid photo ID and debit/credit card. Guests will not be charged as long as items are returned at the end of their visit.

FOREIGN LANGUAGE AND TOURISM ASSISTANCE

We are happy to work with guests to enhance their overall stay in Los Angeles. Our Caruso Concierge will book hotels, make reservations, and recommend nearby attractions. We can also provide guests with translation services in Spanish, Mandarin and French at the desk, plus dozens of other languages through our KIPSU texting service.

ASSISTANCE WITH TRANSPORTATION ARRANGEMENTS

Our Concierge can secure private and rideshare transportation services in the city.

COMMUNITY ROOM

The Swarthmore Room is available for rent by local businesses and organizations for meetings and events. Located above The Lobby, The Swarthmore Room is available from 8AM – 9:30PM, and is available on a first-come, first-served basis. For rates, food and beverage arrangements, and other information, please call 310.648.3200.

PET POLICY

We are a pet-friendly destination and welcome all of your canine friends to enjoy a day of shopping at Palisades Village. However, in order to keep The Park as fresh and inviting as possible, dogs are currently not permitted on the grass.

ADA HEARING DEVICES

Hearing devices are available to guests upon request. Please visit Caruso Concierge to learn more.

GIFT CARDS

Gift cards are available in amounts ranging from $20 – $1,000. They can be purchased at Caruso Concierge in The Grand Lobby.

Our Gift Cards make a perfect gift for corporate incentive programs and special holidays.

No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details.

Caruso Signature

It’s our premier loyalty program, offering an all-new way to experience the world of Caruso. Members enjoy exclusive rewards, personalized offers, members-only parking and premium concierge services across all Caruso destinations. Visit CarusoSignature.com to learn more.

Valet Parking

women getting out of car

Valet parking is located on Palisades Village Lane.

Hours

Daily: 11AM – 9PM

SIGNATURE CARUSO CANDLES AND DIFFUSERS

candles

Our signature Caruso scented candles and diffusers are available for purchase at Caruso Concierge.

Kids Club

Join Us at Kids Club at Palisades Village

Every Wednesday in The Park | 10AM & 11AM

Kids, parents and caregivers are invited to experience a weekly dose of fun, featuring live music, storytelling, puppet shows and so much more!

RSVP

 

Family Restrooms

We invite parents, caregivers, and children to visit our Mother’s Room and Family Restroom, located in The Lobby.